Refund Policy

1. Why refunds are limited

Every video you generate consumes real compute from third-party AI providers the moment it runs — those costs are incurred by us immediately and are not recoverable. Our policy reflects that: unused purchases are refundable, consumed generation is not.

2. One-time packs (Starter, Creator)

• Fully unused pack: refundable in full within 14 days of purchase.
• Partially used pack: we refund the unused videos at the pack's per-video rate, within 14 days of purchase.
• After 14 days: no refunds, but your remaining videos never expire.

3. Subscriptions (Studio, Studio Plus)

• Cancel anytime — cancellation stops future billing and your plan stays active until the end of the current billing period.
• We do not prorate or refund the current month once it has started, except where required by law.
• If you were charged after cancelling, contact us and we'll refund the erroneous charge in full.

4. Failed generations

If a video job fails on our side (an error, not a quality judgment you disagree with), it does not count against your videos or credits. If a failure was counted anyway, email us with the job reference and we'll restore the credit.

5. How to request a refund

Email support@aivideogenerations.org from your account email with your purchase date and, for failed jobs, the job reference. We respond within 3 business days and process approved refunds to the original payment method within 5–10 business days.

Plan details are on the pricing page. Statutory consumer rights in your country are not affected by this policy.